Research in Southern African Digital Business (Vol IV), edited by Professor Rabelani Dagada, is another unique collection of exciting new and original research in the topic of digital business, contextualized in Southern Africa. It includes eight chapters presenting new theory in the topic of digital business or syntheses leading to new insights, and two chapters presenting the results of original qualitative fieldwork, and five chapters presenting the results of quantitative fieldwork. Spanning topics from developing an artificial intelligence adoption model; robust model to drive the adoption of eCommerce; advancing artificial intelligence readiness; the use of data science in the creation of competitive advantage; X as the site of contestation; and more, Research in Southern African Digital Business (Vol IV) is an exciting addition to the body of knowledge in Southern Africa.
The book presents the following chapters:
Part I contains eight chapters which present new theory or synthesis leading to new insights in digital business, namely:
Developing an Artificial Intelligence Adoption Model for the South African Insurance Industry: A Case for Further Research by Mpho Lawrence Maluleka & Rabelani Dagada
Postal Industry 4.0: A Glimpse at the Systematic Conceptual Framework by Kgabo Mokgohloa, Omojokun Gabriel Aju, & Kemlall Ramdass
Developing a Robust Model to Drive the Adoption of E-Commerce in the South African Pharmaceutical Sector After the COVID-19 Pandemic by Sello Leonard Lebidi & Mpho Lawrence Maluleka
Factors that Influence the Adoption of Artificial Intelligence-Enhanced Technologies in Internal Auditing in South Africa: A Case Study for Further Research by Muvhango Livhusha & Rabelani Dagada
Advancing Artificial Intelligence Readiness: A Conceptual Framework for the South African Insurance Sector by Realeboga Raymond Goilwang & Mpho Lawrence Maluleka
A Conceptual Model for Embedding Competitive Intelligence in South African Organisations by Mpho Lawrence Maluleka
The Role of Digital Organisational Culture in Fostering Innovation in the Public Sector in South Africa: A Case for Further Research by Sbongiseni Mkhungo & Rabelani Dagada
A Theoretical Framework for Enhancing Customer Satisfaction and Performance in South Africa’s Insurance Sector by Mpho Lawrence Maluleka
Part II contains five chapters which present original quantitative fieldwork in digital business, namely:
The Use of Data Science in the Creation of a Competitive Advantage for the Mining Sector in South Africa by Mpumelelo Banele Mbatha & Rabelani Dagada
A Framework for Embracing Artificial Intelligence in South Africa’s Life Insurance Sector by Andiswa Buhle Nyembe & Mpho Lawrence Maluleka
Artificial Intelligence Adoption Model to Improve the Dynamic Capabilities of South African Small and Medium Enterprises by Penuel Makelana, Raymond Kekwaletswe, & Mmatshuene Anna Segooa
The Impact of the 4IR on the Postgraduate Students in an ODeL Business School in South Africa by Aphiwe Mthangayi & Rabelani Dagada
Assessment of the Use of Digital Strategies to Gain Competitive Advantage Within Organisations: A Field Study of the South African Post Office by Mpumelelo Banele Mbatha
Part III contains two chapters which present original qualitative fieldwork in digital business, including:
Synergising Technologies for Sustainable Digital Business Transformation Framework: A Holistic Approach to Modern Integration by Tonny Mhondiwa & Taurai Hungwe
X as a Site of Contestation for the Reactions of Users to Sophia the Humanoid’s Zimbabwean Tour by Witness Roya
We note that, while we have standardised most elements of the book, we have allowed authors leeway in some design elements, including some tabular and graphical design features.
About the Editor
Prof. Rabelani Dagada is the Head of Department: Digital Transformation and Supply Chain Management, and an Associate Professor of ICT in UNISA Graduate School of Business Leadership . He previously worked for the University of Johannesburg’s Institute for Intelligent Systems (IIS). Prior to joining the ISS, he served as a Lecturer of Information Systems Management at the Wits Business School for just over ten years. While at the Wits Business School, he introduced a programme on ICT Governance and Risk Management and served as its founding Programme Director.
Dagada also has extensive experience in the private sector wherein he held senior positions in the field of Information & Communications Technology (ICT). He was the inaugural winner of the 2008 ICT Visionary Award bestowed on 5 November 2008 by the IITPSA in conjunction with ITWeb and Gordon Institute of Business Science and Gartner Africa. On 12 November 2015, he was awarded the IITPSA fellowship in acknowledgement for his “extraordinary contribution to the Institute and the ICT profession through selfless service by bestowing the honour of being a Fellow of the Institute”.
Among others, Prof. Dagada authored these two peer-reviewed books:
Edited this volume: Research in Southern African Digital Business Vol III (2024). Mercury Books: Johannesburg.
Co-edited this volume with Prof. Gregory Lee of Wits Business School: Research in Southern African Digital Business Vol II (2023). Silk Route Press: Johannesburg.
Co-edited this volume with Prof. Gregory Lee of Wits Business School: Research in Southern African Digital Business Vol II (2022). Silk Route Press: Johannesburg.
Digital Commerce Governance in the Era of Fourth Industrial Revolution in South Africa (2021). UNISA Press: Pretoria.
Time, Space and Pace: Computer-Integrated Learning in Corporate South Africa (2009). UNISA Press: Pretoria.
As an entrepreneur, Dagada has established several companies; these include a fund manager which is an authorised financial service provider. He holds a Master’s in Educational Computing (University of Johannesburg), a Master’s of Commerce in Information Systems (Wits), and a PhD in Information Systems (UNISA).
About the Academic Review Process
The editors subjected the chapters of this book to a rigorous, double-blind review process similar to that used by academic journals. The editors first vetted each chapter for academic standards and returned most manuscripts for reworking prior to review. Two blind peer reviewers were then asked to review each chapter, with the identity of the author(s) unknown to the reviewers and vice versa. No peer reviewer was asked to review more than two chapters, and reviewers were matched to chapters based on established area of expertise. The reviewers were asked to complete a form rating the chapter for:
The extent to which the chapter fulfilled the brief of the book (work with original contribution in digital business and relevant to Southern Africa),
Whether the chapter contains unacceptable content (racism, bigotry, etc.),
The academic substance of the chapter in terms of novelty and substantive contribution, and the overall academic quality, and
Quality of the writing and referencing.
In addition to rating the chapter according to each of these criteria, the reviewers were also asked to both provide qualitative feedback on each of these areas and to mark up an anonymised version of the chapter under review.
The editors received the blind reviews and, in alignment with author revisions, ensured that chapters finally accepted into this book were fully aligned to the book’s mandate and academic quality aspirations, if necessary, returning chapters for second round of review.
Therefore, the chapters in this book qualify as fully peer reviewed academic contributions in line with established South African DHET norms and the norms of other countries.
Copyrights
The book is open access and may be disseminated at will. The authors retain principal copyright over their works, and may reproduce or copies of their chapters elsewhere with acknowledgement. Authors should be consulted for reproduction permission.
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