Privacy Policy

Privacy Policy for Mercury Books

Effective Date: 20 Sept 2024

At Mercury Books (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data from customers:

a. Personal Information

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (credit card or other payment details)

b. Account Information

  • Username and password for creating an account.

c. Order Information

  • Details of purchases and order history.

d. Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data for website analytics.

e. Marketing Preferences

  • Information related to your subscription to our newsletters, offers, or marketing communications.

2. How We Use Your Information

We collect and use your data for the following purposes:

  • Processing Orders: To process and deliver your orders, including managing payments, fees, and charges.
  • Account Management: To create and manage your account on our platform.
  • Customer Service: To communicate with you regarding any inquiries, issues, or feedback related to your orders or account.
  • Marketing and Promotions: To send you marketing materials and offers, where you have opted in to receive such communications.
  • Website Improvement: To analyze how customers use our website and improve the user experience.
  • Compliance with Laws: To comply with legal obligations, including tax laws and regulations.

3. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, and IT services that assist in running our website and fulfilling your orders.
  • Marketing Platforms: For sending promotional emails, if you’ve opted in.
  • Legal Compliance: If required by law or in response to a valid request from a governmental or regulatory authority.

4. International Data Transfers

As we serve customers globally, your information may be transferred and processed outside South Africa, including to countries that may not have data protection laws equivalent to those in South Africa. In such cases, we ensure appropriate safeguards are in place to protect your data.

5. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. If you close your account, we will delete or anonymize your personal data, except where we are legally required to retain it.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information in certain circumstances.
  • Opt out of receiving marketing communications by following the unsubscribe instructions in any promotional emails.

To exercise these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us track website usage, remember your preferences, and provide a personalized shopping experience. You can adjust your browser settings to block cookies, but this may affect the functionality of the website.

8. Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will delete that information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mercury Books
Email: info@mercury-books.com
Address: 30 Jameson Ave, Melrose, 2196

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.