Research in Southern African Digital Business Vol III (Open Access E-Book)

Research in Southern African Digital Business (Vol III), edited by Professor Rabelani Dagada, is a unique collection of exciting new and original research in the topic of digital business, contextualized in Southern Africa. It includes seven chapters presenting new theory in the topic of digital business or synthesis leading to new insights, two chapters presenting the results of original qualitative fieldwork, and three chapters presenting the results of quantitative fieldwork. Spanning topics from developing governance framework for 4IR, big data analytics, harnessing big data for enhancing risk management, optimising competitive intelligence embeddedness, and more, Research in Southern African Digital Business (Vol III) is an exciting addition to the body of knowledge in Southern Africa.

The book presents the following chapters:

Part I contains seven chapters which present new theory or synthesis leading to new insights in digital business, namely:

• How has IT Governance Implementation Impacted Service Delivery in the Gauteng Metropolitan Municipalities? Literature Review by Sasabona Manganye & Rabelani Dagada
• Drivers Influencing the Adoption of Artificial Intelligence in South African Higher Education Institutions by Zippora Anastacia Mamabolo & Mpho Lawrence Maluleka
• Developing a Governance Framework for the Fourth Industrial Revolution Technologies in South Africa: A Meta-Synthesis by Lebogang Mosupye-Semenya
• Digital Applications for the Elevation of Customer Service: A Case Study for the South African Quick Service Industry by Ndumisao David Mavuso & Kgabo Mokgohloa
• Harnessing Big Data to Enhance Risk Management in the South African Insurance Sector: Deep Theoretical Analysis by Vuledzani Gloria Dangale & Rabelani Dagada
• Developing an Artificial Intelligence Adoption Model for the South African Security Cluster: A Case Study for Further Research by Keoagile Magasa, Mpho Lawrencec Maluleka, & Kgabo Mokgohloa
• Big Data Analytics Capability and Competitive Advantage in South Africa: The Case for Further Research by Sivakumarie Subramoney & Rabelani Dagada

Part II contains two chapters which present original qualitative fieldwork in digital business, including:

• A Qualitative Exploration of the Perceived Impact of Big Data in South African Financial Services by Lebogang Mokoena & Ayanda Magida
• The Role of Leadership on IT Infrastructure Investment in Higher Education: A Case Study from a Comprehensive, Open, Distance, and e-Learning (CODeL) Institution in South Africa by Johannes Leteba Bopape & Rabelani Dagada

Part III contains three chapters which present original quantitative fieldwork in digital business, including:

• The Impact of Digital Transformation on Organisational Culture in South Africa by Natasha Pillay & Rabelani Dagada
• Optimising Competitive Intelligence Embeddedness: A Comprehensive Analysis of Attributes and Performance in South African Life Insurers by Mpho Lawrence Maluleka
• Exploring the Application of the Technology Acceptance Model within Design Science Research: A Conceptual Framework for Information Security by Keshnee Padayachee & Elias Worku Wordofa

About the Editor

Prof. Rabelani Dagada is the Head of Department: Digital Transformation and Supply Chain Management, and an Associate Professor of ICT in UNISA Graduate School of Business Leadership . He previously worked for the University of Johannesburg’s Institute for Intelligent Systems (IIS). Prior to joining the ISS, he served as a Lecturer of Information Systems Management at the Wits Business School for just over ten years. While at the Wits Business School, he introduced a programme on ICT Governance and Risk Management and served as its founding Programme Director.

Dagada also has extensive experience in the private sector wherein he held senior positions in the field of Information & Communications Technology (ICT). He was the inaugural winner of the 2008 ICT Visionary Award bestowed on 5 November 2008 by the IITPSA in conjunction with ITWeb and Gordon Institute of Business Science and Gartner Africa. On 12 November 2015, he was awarded the IITPSA fellowship in acknowledgement for his “extraordinary contribution to the Institute and the ICT profession through selfless service by bestowing the honour of being a Fellow of the Institute”.

Among others, Prof. Dagada authored these peer-reviewed books:

1. Co-edited this volume with Prof. Gregory Lee of Wits Business School: Research in Southern African Digital Business Vol II (2023). Silk Route Press: Johannesburg.
2. Co-edited this volume with Prof. Gregory Lee of Wits Business School: Research in Southern African Digital Business Vol II (2022). Silk Route Press: Johannesburg.
3. Digital Commerce Governance in the Era of Fourth Industrial Revolution in South Africa (2021). UNISA Press: Pretoria.
4. Time, Space and Pace: Computer-Integrated Learning in Corporate South Africa (2009). UNISA Press: Pretoria.

As an entrepreneur, Dagada has established several companies; these include a fund manager which is an authorised financial service provider. He holds a Master’s in Educational Computing (University of Johannesburg), a Master’s of Commerce in Information Systems (Wits), and a PhD in Information Systems (UNISA).

About the Academic Review Process

The editors subjected the chapters of this book to a rigorous, double-blind review process similar to that used by academic journals. See the book for more details.

Copyrights

The book is open access and may be disseminated at will. The authors retain principle copyright over their works, and may reproduce or copies of their chapters elsewhere with acknowledgement. Authors should be consulted for reproduction permission.