Digital Business Case Studies and Solutions by Gregory John Lee and Vernon Timothy Thaver is a remarkable compendium of case studies in the domain of digital business and digitalization, as well as a varied collection of challenges to the readers and reflections by the authors on those challenges.
This ANZ bank case study focused on their RPA implementations is extracted from that book. The case includes one challenge on how ANZ may have been advised to consolidate and expand their automation journey in the future (reflection included in this document).
Main area: Technology in business (automation) Other possible areas: Business cases for digital transformation
# of pages: 8 (Case 4.5 pages, Challenges & reflections 3.5 pages, rest of case is references & appendices)
